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Product Management DefProduct management is a process or system used to manage the data and design process associated over the life of a product from its conception and envisioning through its manufacture, its use, to it's retirement and disposal. PLM includes data, business processes, manufacturing processes, and anything else pertaining to definition of a product.
Product Service DefProduct service is the combination of people, processes and organization used to insure the product operates as intended while in control of the customer.
Logistics Support DefLogistics support is the function of people, processes and organization necessary to ensure the availability and use of all resources required to sustain and maintain the full effectiveness of the product operating as intended while in control of the customer.
Maintenance Management DefMaintenance management is the function of keeping products in, or restoring them to serviceable condition such as the tasks of servicing, inspection, test, adjustment-alignment, removal, replacement, etc. to keep the product in working order or to restoring it to normal operation.
Asset Management DefAsset management is the function of identifying, locating, tracking, maintaining and disposal of all real property and all specific items related to a function normally of value to the organization.
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Our services
provide immediate value to the client.
- Projects
can be short term or long term but have a short payback period.
- We provide
the kind of expertise not normally available on a typical
staff.
- We can see
a pressing project forward to a faster completion.
Our projects
"save money in the short and long term". |
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Operations Improvement
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Product Lifecycle Control
✓
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Product Support Business Model
✓
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Business Process Integration
✓
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Supply Chain
Improvement
✓
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Dashboards, Scorecards,
Metrics, & KPIs
✓
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Product Maintenance Management
✓
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Asset Management
✓
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Logistics Integration
✓
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Customer Satisfaction
Operations
management requires an effective P-D-C-A cycle (Deming), a DMAIC
cycle (Six Sigma) or other closed-loop feedback for customer satisfaction.
This is true whether a firm is using the ISO 9000:2000 standard, the
Baldrige criteria or other business model.
We
have a series of Packaged Services engagements - centered around our
"Customer Service Maturity Model" - that measures, analyzes, and closes the
loop on improving customer satisfaction.
Packaged Services
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Assessment
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Review
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Audit
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Advanced Data Analysis
Custom Scope Engagements
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Performance Measurement
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Premium Data Analysis
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