The Services Management Market
The Services Management
market includes all organizations that provide services, either as their
primary product offering, in support of their product offerings, or in
delivering and supporting their internal business processes.
Sansmont provides a wide
range of consulting and analytical services to major
segments of the Services Management market:
Product Services.
The services
provided to install, maintain, and repair hardware products whether the
service is delivered at the customer’s location, provided through remote
delivery systems, or at the company’s factory or depot location.
Product service organizations include a service delivery function
(people & processes).
Customer Services.
The service
desk, help desk, call center, or contact point for customers of any
company needing assistance in the ordering, use, and operation of the
product or service being delivered by the company.
Logistics Support Services.
The
service materials function (logistics) includes the central stock point, the distribution network,
repair centers, and other materials operations.
Asset Management
Services.
The
asset management function includes dynamic assets as well as permanent
assets like facilities maintenance management services.
IT Services.
The delivery and
support of IT services provided by any IT organization.
We help companies in any of the
services market segments by providing the following consulting and
analysis services using proven process management methodologies.
