Sansmont has defined four service products that are elements of the process improvement management cycle.  The products help the process sponsors, owners, managers, practitioners, and improvement teams through the process improvement management cycle. 

Packaged Services are pre-defined, limited scope service engagements that provide management with control and governance best practices of process management.  By following defined and repeatable actions, they are deliverable in time and price scaleable to the specific conditions of the client.

Assessment – Answers the question:  Where are we now? 

To determine the

• Performance, and Value

  ... of business processes or functions related to the Corporate business goals.  The assessment provides the executive team, managers, and practitioners a measure of the process maturity compared to:

   

• industry experience,

• best practices, or

• recognized industry body or board.

Review - Answers the question:  How are we doing now?

To determine the:

• Appropriateness and Effectiveness

  ... of management practices employed to manage and improve business processes or functions. The review provides the process or function manager a measure of the progress compared to:e

   

• the stated goals for the process based on the selected framework,

• where the organizations wants to be,

• compared to goals set for the timeframe, and

• progress to date.

Audit - Answers the question:  Are we doing it as defined and documented?

To determine the:

• Compliance

  ... of the subject operating unit or business function with:

• stated policies,

• control procedures,

• product specification,

• specific work instructions, and

• defined recording and reporting of the development, delivery, and support transactions produced by the operating unit or business function.

Advanced Analysis - Answers the questions:  What are the factors affecting current performance the most? and, What should be done to improve the product or service being provided?

Using data related to the production and delivery of a product or service to:

• determine the cause of compliance or deviation from expected standards of performance,

• determine the effects of specific policies, procedures, and work instructions upon the quality and performance of the product or service delivered , and

• to determine the actions that will change the product or service delivered in the desired way.